Return
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at orders@suncoatproducts.com. Please note that returns
will need to be sent to the following address:

Suncoat Products Inc.

265 Hanlon Creek Blvd. Unit 10

Guelph ON

N1C 0A1

Canada

If your return is accepted, you are responsible for purchasing a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@suncoatproducts.com. 

Damages and issues

We understand that sometimes things don’t go as expected during shipping. If you receive a damaged item, we’ll be happy to assist you with a refund or replacement. To help us process your return as quickly as possible, we kindly ask that you provide clear images of the damage.

Here’s what you’ll need to do:

1. Contact us within 10 days of receiving your order.
2. Attach clear photos showing the damage to the product and, if possible, the packaging. This will help us better assess the situation and possible cause(s) of damage.
3. Once we review the images, we’ll process your refund back to your original method of payment.

We want to make this process as smooth as possible, and we truly appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, including products in the "sale" section.

Exchange
Unfortunately, we are unable to facilitate exchanges. Please initiate a return for the item you wish to exchange and place a new order for the desired item. Upon receipt and processing of your return at our warehouse, a refund will be issued to your original payment method. You may request an exchange within 14 days of delivery. Items must be unused and in their original packaging. Please note that certain items like sale items are not eligible for exchange. To initiate an exchange, please email us at orders@suncoatproducts.com with your order number and exchange details and we will send further return instructions. Once we receive and inspect the item(s), we'll send your new item(s) or store credit!

Refused Package / Return to Sender
In the event a package is returned to us, whether it be by refusal of package, refusal to pay customs fees, or abandonment of package, we will issue you a full refund minus the cost of the original shipping and any return postage costs. You will receive the refund back to your original method of payment once we have received and inspected the items.

European Union 14 day cooling off period. 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Feel free to contact us with any questions: orders@suncoatproducts.com.

Order Cancellations
Most orders can be canceled up to 30 minutes after being placed. However we cannot cancel once your order has been fulfilled. Please email us as soon as possible with your order number and the word CANCEL in the subject line, to: orders@suncoatproducts.com.